Troubleshooting

The extension isn't working properly. What should I do?

If you are experiencing issues with the extension, please follow these troubleshooting steps:

1. Refresh the Browser:

   • Try refreshing the Chrome browser by clicking the refresh button or pressing Ctrl + R (Windows/Linux) or Cmd + R (Mac).

2. Check Internet Connection:

   • Ensure you have a stable internet connection, as some features may require internet access.

3. Restart Chrome:

   • Close all Chrome windows and reopen the browser. This can help resolve temporary issues.

4. Update the Extension:

   • Ensure you have the latest version of the extension. Go to the Chrome Web Store and check for updates. Alternatively, go to chrome://extensions/ and click "Update" at the top.

5. Disable and Re-enable the Extension:

   • Go to chrome://extensions/, find the extension, and toggle it off and then on again.

6. Clear Browser Cache:

   • Clear the cache by going to chrome://settings/clearBrowserData, selecting "Cached images and files," and clicking "Clear data."

7. Check for Conflicting Extensions:

   • Disable other extensions one by one to see if there is a conflict. Go to chrome://extensions/ and toggle off other extensions.

8. Reinstall the Extension:

   • Remove the extension by right-clicking the extension icon and selecting "Remove from Chrome," then reinstall it from the Chrome Web Store.

9. Check for Chrome Updates:

   • Ensure you are using the latest version of Chrome. Go to chrome://settings/help to check for updates.

10. Review Extension Permissions:

    • Make sure the extension has the necessary permissions. Go to chrome://extensions/, find the extension, and click "Details" to review and enable permissions.

If the issue persists, please consult our troubleshooting guide or contact our support team at support@verdinapps.com for further assistance.

How do I report a bug or issue?

If you encounter a bug or issue with the extension, please follow these steps to report it:

1. Take a Screenshot:

   • Capture a screenshot of the issue. On Windows, you can use PrtScn or Snipping Tool. On Mac, you can use Shift + Command + 4.

2. Gather Details:

   • Note down any specific actions that led to the issue, along with any error messages or unusual behavior observed.

3. Send an Email:

   • Compose an email to our support team at support@verdinapps.com.
   • Include a clear description of the issue.
   • Attach the screenshot you took.
   • Provide any additional details that might help us understand and resolve the problem.